WEBSITE PRIVACY POLICY (POPIA COMPLIANT)

1. Introduction

Biometric 3G (PTY) LTD is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, purchase our biometric readers, or use our cloud-based software services. This policy complies with the Protection of Personal Information Act, No. 4 of 2013 (POPIA) of South Africa.

2. Information We Collect

We collect information that you directly provide to us when you interact with our website or services:

  • Customer Account Information: Name, company name, registration number, physical address, email address, telephone number, and banking details for billing.
  • Technical Information: IP address, browser type, and cookies collected automatically when navigating our website.
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3. Biometric Data Notice (Important)

  • Hardware & Cloud Architecture: Our biometric readers and cloud software process biometric templates (such as fingerprints or facial geometry) for time, attendance, and access control.
  • Your Role (Responsible Party): When you use our devices to manage your staff, you are the Responsible Party under POPIA. You are legally required to obtain explicit, written consent from your employees/users before capturing and uploading their biometric data to our cloud servers.
  • Our Role (Operator): We act strictly as an Operator under POPIA. We host, secure, and process this biometric data solely on your behalf. We do not access, analyse, share, or use this data for any independent purposes.
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4. How We Use Your Information

We use your business and transactional information to:

  • Process and ship your hardware orders via The Courier Guy.
  • Manage, maintain, and secure your cloud software subscription.
  • Issue invoices, track monthly service payments, and process collections.
  • Provide technical support and handle system troubleshooting.

5. Sharing of Personal Information

We do not sell or rent your data. We only share information with third-party service providers who assist us in operating our business under strict confidentiality agreements:

  • Couriers: Sharing your address and contact details with The Courier Guy to fulfill deliveries.
  • Cloud Infrastructure Hosts: Secure data centers hosting our cloud infrastructure.
  • Legal Requirements: When required to do so by South African law or regulatory authorities.

6. Data Security

We implement industry-standard administrative, technical, and physical security measures to safeguard your data against loss, theft, unauthorized access, and alteration. Biometric data templates stored on our servers are encrypted and cannot be reversed or used to recreate a physical fingerprint or facial profile.

7. Data Retention

  • Active Accounts: We retain your account information and hosted cloud data for as long as your service subscription remains active.
  • Suspended/Cancelled Accounts: As per our Terms and Conditions, if an account is cancelled or suspended for non-payment, all associated cloud data and automated backups will be permanently deleted after 30 days.
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8. Your Rights under POPIA

You have the right to request access to the personal information we hold about you, request corrections to inaccurate data, or object to the processing of your data. For any privacy-related queries, contact our Information Officer at:

  • Email: support@biometrics3g.com
  • Address: 12 The Hop Gardens, Fernridge, George